Solved: Re: I need help please

NoPhotoID · ‎19-08-2018

Hello I’ve just ordered the new I phone 8 and it’s ready to be picked up tomorrow. It says I need to bring photo I.d in store with me to get my phone but I have no photo I.d. Do I have to have it or can I take other forms of I.d like utility bill or birth certificate or bank card? Thank you

MI5 · ‎19-08-2018

You'll need to call the store to ask what they will accept.
Usually a passport or drivers license id required but assuming you have the pin code off the email they may accept a utility bill or some other form of ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-08-2018

You'll need to call the store to ask what they will accept.
Usually a passport or drivers license id required but assuming you have the pin code off the email they may accept a utility bill or some other form of ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎20-08-2018

Hi @NoPhotoID, please do see the advice above from @MI5. Were you able to pick up your phone ok today? Let us know how you're getting on with this.

O2

I need help please

I want to cancel my 30 day rolling contract

New phone

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