Solved: Re: I need a new sim as i lost my phone

Anonymous · ‎23-01-2017

Hi there,i have lost my phone and i need a new sim card, it was a pay-as-u go sim.

MI5 · ‎23-01-2017

Hi @Anonymous
Call customer services and ask them to cancel your old sim and post you out a new one with your number on it.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-01-2017

Hi @Anonymous
Call customer services and ask them to cancel your old sim and post you out a new one with your number on it.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎23-01-2017

Also, there is lost and stolen advice here but it is mainly related to contract tariffs due to the risk of mis-use
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-01-2017

Hi @Anonymous Follow the advice in this guide https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990#M122177

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I need a new sim as i lost my phone

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Device and air plan

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