I have received a bill which I am not sure what it is

[Don2]

I have received a bill which I am not sure wat it is. Unfortunately am abroad and all my o2 bills are set on direct debit. I would like to understand which bill is this one?? 

And which I paid off. 

And also I can not call as am on military deployment in marcedonia which doesn't recognise o2 or UK numbers for calls. Can you please enlighten me about this email.

[mod edit: please do not post phone numbers on the public board. Thanks!]

[MI5]

@Don2 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or if you can access your MyO2 app you should be able to check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

[Bambino]

@Don2 You can call O2 customer service using Skype: Guide: A Guide to Skype Below are the numbers you can call free:

+44800 032 1402

+44800 081 0255

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

[Martin-O2]

Hey @Don2 did you manage to get your issue resolved?