Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund

I was trying to get a pay monthly phone and they charged me 30£ but the application was not accepted? How do i get my deposit back? It s saying there that they won’t charge you anything until is accepted but they did

Resolved! New order

I have just placed an order (first contract), I signed all the contract and it said order can take up to 24 hours to be processed but I haven’t received no emails or anything to say my order has been placed. Delivery is meant to be tomorrow and paid ...

Resolved! Scam

Hi all.Just to let everybody know there's a scam going round from 2 people pretending to be from 02.They ring from a number located in Burnely under the number 01282570696 DO NOT ANSWERI MADE THE MISTAKE OF DOING SO

Resolved! No sim

I received my new device today ( galaxy 8+ tablet) although I've got a phone number and 1 GB, I didn't get a sim card with it

Resolved! Dongles

I have a caravan in north wales and want to know is it worth buying a dongle for wi fi has the reception is not very good

Resolved! "Sim 1 Not provisioned"

Just got an alert on my phone sayingSIM 1 not provisionedI cannot call for help...

Can I port a number to another person?

Hello, For the last few years, I've paid for a contract (in my own name) that my sister uses. This was becauase of personal circumstance. Now, my sister is in a position to get a new contract in her own name, which is fine, but she would like to keep...

I have received a bill which I am not sure what it is

I have received a bill which I am not sure wat it is. Unfortunately am abroad and all my o2 bills are set on direct debit. I would like to understand which bill is this one?? And which I paid off. And also I can not call as am on military deployment ...

Resolved! Data

Hi, my data has been running out very quickly the past couple days. I topped up with an extra 2gb and it lasted hours. I hardly use 3-4 yn a month let alone in a few days. Could you help?

Resolved! Trade in query

I’m looking to upgrade my phone early, I have £204 left and I wanted to trade my current phone for the one I want; there’s a 4 week wait?? How do I go about trading it in if I have to wait 4 weeks for my new one would I just wait till it arrives then...

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