I have just upgraded and have been given a new number

[TyroneB]

Hi,

I've just upgraded to a new O2 phone and you've given me a new number, I don't want a new number for obvious reasons. How do I ensure my current number is retained?

Thanks

Tyrone

[MI5 · Accepted solution]

@TyroneB 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[jonsie]

If you definitely UPGRADED you can use the old sim

or o a sim swap as instructed here

Guide: Sim Swap: a mini guide 2017 update 

[MI5]

If a new number has been allocated the old sim will be turned off as the contract will now have the new number in place.

I suspect this may not have been an upgrade though and in fact a new contract in which case they need to speak to O2 to migrate the number and close the old contract.