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I am trying to simply access my calls made and received record for September but it’s not available

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Beth16
Level 1: Joiner
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on ‎05-12-2023 07:38

on ‎05-12-2023 07:38

Does anyone know how I can go into my calls made and received log that’s not part of the latest bill? The option to click into it is not available for me?

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MI5
Level 94: Supreme
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on ‎05-12-2023 08:00

on ‎05-12-2023 08:00

@Beth16 

You can only see received calls in your call log.

Outgoing calls are on your bill Guide: How do I get to the 'Download Bill' page? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151949 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎05-12-2023 08:00

on ‎05-12-2023 08:00

@Beth16 

You can only see received calls in your call log.

Outgoing calls are on your bill Guide: How do I get to the 'Download Bill' page? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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