How to get invoice?

[seraphis]

Hello,

I have recently bought a handset from O2 online, however I haven't received an invoice for it. Customer service promised to email it, they never did. So I was wondering, how can I claim AKG headphones from samsung without an invoice as I am starting to be tired of this mess. 

[Cleoriff]

Hi @seraphis

You will find a record of your order in My O2. That will be acceptable

http://www.o2.co.uk/myo2

More info here

Claim a pair of AKG headphones, worth £269. Ends 6 Feb. 

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man or Channel Islands residents 18+ only. Purchase a new Samsung Galaxy Note9, S9 or A9 (Promotion Product) in-store or online from any UK, Isle of Man or Channel Islands O2 store between 17/01/2019 – 6/02/2019 and claim a pair of AKG Wireless Headphones by redemption. Not valid in conjunction with any other offer. No cash alternative. Customers must visit ww.samsungpromotions.claims/galaxygifts-AKG, complete the online claim form, upload proof of purchase, enter the IMEI number and provide all other required information within 60 days from the date of purchase (Claim). Maximum 1 claim per Promotion Product purchased and a maximum of 2 claims per Participant. See https://20182.samsungpromotions.claims/gb/en/pages/galaxygifts-akg/terms for full T&Cs.

[seraphis]

Is it still acceptable if it doesn't specify my IMEI number? It only states that items is click and collect with a device plan. Not very much information on it. It doesn't even state an invoice number. 

[MI5]

@seraphis I'd call Customer service again and hopefully you will get someone more helpful