Solved: Re: Hi

Kath2013 · ‎31-05-2021

Hi everyone sorry to bug everyone again as just confused I'm had my last 02 phone about 7 years but I'm upgraded to new phone no new line or anything just upgrade 02 said I won't get any letters I.e bonus letter as I'm not new or term and conditions or contract as everything is emailed which I have all got but is that right ? Or do you get letters ?
I prefer everything been emailed over to me can anyone help please x

MI5 · ‎31-05-2021

@Kath2013

As we've already told you, all tariff changes and new terms and conditions are emailed to you, but your device plan agreement will be posted out to you via royal mail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-05-2021

@Kath2013

As we've already told you, all tariff changes and new terms and conditions are emailed to you, but your device plan agreement will be posted out to you via royal mail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kath2013 · ‎31-05-2021

But 02 have said they don’t sent them out via post it said in email this is why I’m asking !!

Kath2013 · ‎31-05-2021

Do you work for 02?

MI5 · ‎31-05-2021

No I don't.
I just have 35 years experience with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kath2013 · ‎31-05-2021

Well I’m confused then as 02 said they don’t send contracts agreements out in the post ?

MI5 · ‎31-05-2021

Ok

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-05-2021

@Kath2013

This is the third post you have started on the same topic. All answered here

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461859#M229462 and here

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1461461#M229389

There is no need for multiple posts on the same topic.

Veritas Numquam Perit

Kath2013 · ‎31-05-2021

I’m not coming across as rude I’m just confused that’s all to what true ..

Kath2013 · ‎31-05-2021

There no need to be rude I’m just asking .. as 02 telling me one thing you guys saying another thing !!

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