Havent paid bill

[mikewhitnall]

hi i rang o2 two months ago to change my payment date to fall in line with my payday from work , this month this hasn't happened and they have cut me off , but i can't ring anyone to speak to someone about this as it just sends me to the payment line . I dont understand why it hasnt changed like was discussed. Can anyone help i need my phone as im a support worker .

[jonsie]

Call any of these umbers

Use Skype if necessary and choose fraud or lost/stolen

Guide: Coronavirus Community Help and Support 

[Bambino]

@mikewhitnall 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers and a guide to using Skype to call in the link below.

Guide: Coronavirus Community Help and Support 

Use the Lost/Stolen or Fraud option if you have to, to get through.

[mikewhitnall]

I try this and it transfers me to the payment line . I don't understand.

[gmarkj]

You should be able to use Skype to call the number above as it is an 0800 number @mikewhitnall...

[mikewhitnall]

Thank you all its sorted now it was a mix up on o2 side of things .

[jonsie]

Good news @mikewhitnall