Haven't recieved confirmation email

[Mark4433]

Hello,

I placed an order last night for a new pay monthly phone. All went through ok, told I'd receive order confirmation via email and so far nothing.

When I log in to my o2 there's no sign of my order and it won't even send an email to let me verify my account. I've checked the email address and it's definitely correct, nothing in spam folder.

Can anyone help with why this is happening? can't say I'm very impressed with my start with o2 so far.

[jezza1234]

The confirmation will be sent to you once the order has been processed. it will then appear in your my O2.

If you hvent received your email tomorrow id get on to CS and check with them.

[MI5 · Accepted solution]

@Mark4433 

If you didn't receive the contract terms and device plan credit agreement immediately, it means you have been referred for credit checks.

You need to call customer service to see if you have been accepted if you don't hear anything in a day or two.

Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005 currently.

[Mark4433]

Thanks for the replies, I'll give it till Monday then ring if I've heard nothing.

[MI5]

You're welcome