Gone abroad not on contract

[Anonymous]

I am abroad and not using my O2 phone at all, I need to cancel my phone, but they dont have email contact system anymore, they directed me to their website to get support from live chat, still nothing working on live chat. The internet is still working on my watsapp so thats all am being charged, but the bill has already gone to £67 above my monthly bill. My contract ended over a year ago so i dont owe them anything. How do I get in tpuch with them without calling them.

[Anonymous]

I need to cancel my phone until further notice.

[MI5 · Accepted solution]

How to cancel all ways in this help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Writing and sending a recorded letter may be an option for you?

[jonsie]

You can't suspend your contract. If you cancel there will be fees to pay. Switch off Mobile data so you will just be paying your normal tariff. 

[Bambino]

@Anonymous  Just because the date of your contract ending was over a year ago doesn't mean your contract ended. It became a rolling month to month contract, and won't end until you cancel it. Follow the link provided by @MI5 above to cancel. Obviously your phone is still working, so you can call O2 Customer Service and speak to someone https://www.o2.co.uk/contactus. This is not a good time of year to get through quickly however, and wait times will be long.

[MercedesS]

Hello @Anonymous,

Follow their advice and find the best way for you to get in touch with Customer Service here. 

Please let us know if there’s anything else we can do for you.   

Thanks a lot @MI5, @jonsie and @Bambino for your amazing help