Galaxy earbuds claim

[nightmare]

Typed this out already 02 systems are rubbish. But I want to claim 2nd pair of buds for my wife's phone and can't get code accepted and can't get through to speak with anyone

[nightmare]

To update. I have 2 phones on same account we have 2 claim numbers but only mine has been accepted. What do I need to do?

[jonsie · Accepted solution]

Guide: Gift with Purchase  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202