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Extra Charges

Tangerine31
Level 1: Joiner
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on ‎09-04-2020 10:33

on ‎09-04-2020 10:33

I know this may sound trivial but I have just seen an extra charge has been applied to my account (I have unlimited minutes).  When I checked what number this charge related to, it was a call I made to report a crime to the police on the 101 non-emergency number.  Surely this can't be correct??

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MI5
Level 94: Supreme
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on ‎09-04-2020 11:07

on ‎09-04-2020 11:07

@Tangerine31 

They should be free calls from April 1st but may take a while for billing to catch up. 

You will be refunded if called after that date. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎09-04-2020 11:08

on ‎09-04-2020 11:08

They may well refund you ut actually getting through to someone is a major problem

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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