End my contract

[Anonymous]

I want to end my contract (without returning my device) but I'm abroad and I won't be back in the UK until next year

I've tried so many times before I left but it was so hard to speak to somebody

I am aware of paying the leftover fees for my device. How can I do this

[Anonymous · Accepted solution]

Community Guide is http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

To Contact O2 : +44 3448090202 Free. (Recommended)

Live Chat.


You then will be required to pay the Handset Plan and instigate the Airtime Cancellation.

Do you not wish to retain your mobile number at all ?
Options such as changing the account to Payg but you'll need to use the account every 6 months by making a call and top up in 999 days.


Do not cancel your Direct Debit until you receive the final bill followed by a Zero Bill. This stops any issues with non payment of any remaining monies owed and O2 not being able to collect , chasing you for monies and in the extreme thus causing possible Credit File Defaults.

[Bambino]

We normally don't suggest using LIve Chat for account issues, in particular anything to do with ending a contract. You really should speak to someone in Customer Service. It can sometimes take a while to get through, but you should persevere. +44 3448090202 is a free call, but only if called from an O2 mobile.

Your phone may be locked to the O2 network. You should get it unlocked before you cancel. You can use this form: 

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[Cleoriff]

It is also important to remember any payment made must be with a valid UK debit/credit card. O2 will not accept payment from a foreign card...

Also as @Bambino said....avoid live chat. Use only the number he has given.....(which can be used on a landline also...though this will incur a charge)

[MI5]

If I was in your situation I would send a recorded letter requesting the cancellation to:
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Once processed, your account will automatically be billed for the final fees and payment will be collected in the usual manner too which you now pay.