Solved: Email from mycare

Deborah55 · ‎15-09-2020

I received a text message from O2 some weeks ago informing me that my tariff had been reviewed and that as of mid October, I'd be on O2 Refresh Unlimited 15GB. Today I've received an email from mycare informing me that this change is now "all sorted". Who are mycare and is this legitimate?

MI5 · ‎15-09-2020

@Deborah55

That is o2 who is emailing you and yes, it is genuine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-09-2020

@Deborah55

That is o2 who is emailing you and yes, it is genuine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-09-2020

@Deborah55

MyCare used to deal with late payments and unlock codes. (explained in this thread https://community.o2.co.uk/t5/Apple/My-care/m-p/965933/highlight/true#M143282

As far as I am aware its genuine.

However, give O2 a call to check. All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎15-09-2020

The vast majority of emails from O2 come from "mycare" @Deborah55

You have nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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