@Siobhan17
Help here https://www.o2.co.uk/help/account-and-billing/bereavement
We have a team dedicated to supporting bereaved customers and those who have been diagnosed with a terminal illness.
Our Customer Relations team can help with closing an account, arranging to transfer the account to Pay As You Go or, following a successful credit check, moving the phone number to a new Pay Monthly account.
We try to make it as easy as possible for you. If the account holder is terminally ill, we’ll need medical evidence such as a letter from the doctor or a power of attorney document. If the account holder has passed away, we may need a copy of the death certificate.
The team are available Monday to Friday 8am–4.30pm. You can reach them by phone on 0800 090 18 20, by email at Bereavement&Criticalillness@virginmediao2.co.uk. If you’d prefer, you can write to us at:
O2 Bereavement Team,
PO Box 694
Winchester
SO23 5AP
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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