Direct Debit On Pay Monthly Contract

[John93]

Hi guys,

I recently took out a contract with O2 and I've just received an email saying that my bill hasn't been paid. I've gone ahead and paid it, but shouldn't a direct have been setup when I took out the contract to cover this?

This is the first contract I've ever taken out where a direct debit hasn't been setup automatically to take the payments. Is there anyway I can find out if a direct debit has been setup? And is the only way to set one up to post them the form?

Thanks for any help.

[Cleoriff · Accepted solution]

@John93 

It should have been set up automatically. Give O2 a call on any number in this guide Guide: Coronavirus Community Help and Support or use this http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf