Device plan

Steve345 · ‎07-10-2023

Device plan is saying payment is overdue when the payment has been taken from my bank account ?

pgn · ‎07-10-2023

As nobody here can access your account, @Steve345, you are going to have to check with O2, either on 202 (08:10am is a good time to call) or via Social Media using the link just below to find out what has happened. Good luck!

Links to O2 Social Media Team here

MI5 · ‎07-10-2023

@Steve345

Payment management would be a good place to start.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎07-10-2023

@Steve345

When was the money taken from your bank account ?

I wonder if it is a "lag" in systems updating ?

If it was taken today, you could consider giving it until Monday to see if it updates.

O2

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