Desperatly trying all day both in two stores, phone and now on line to cancel my account. IMPOSSIBLE

[Anonymous]

I have spent so long today desperately trying to cancel my account. I have visited two stores, telephoned and even trawled through the on-line site  and still not managed to talk to someone who can help me. I have nowe cancelled the direct debit in the hope that this will prompt someone from this appalling company to make contact to get their last payment. Alongside Vodaphone O2 will be getting my vote in this years Wooden Spoon Award for poor customer service. You make it too difficult to make contact or even publish a postal address that is accessible. After many years of my loyal custom - I am pleased to be leaving you.

[MI5 · Accepted solution]

Hi @Anonymous

We have a help guide to cancelling here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526 but I strongly urge you not to cancel your direct debit as it will be you who suffers even more for the next 6 years of poor credit rating.

O2 won't care less.

[jonsie]

You can only cancel by phone or letter. Call 202 and choose the option for leaving. 

[Anonymous]

Just been cut off by the automatic telephone as at 20.05 they are apparantly closed. However, their on-line details show that the lines are available until 21.00hrs. CAn't even get their own information correct. Thanks to all who posted info about cancellation. much appreciated.

[Cleoriff]

It should be open till 9pm. Best thing is to give them a call between 8-8.30am tomorrow. Usually the best time

http://www.o2.co.uk/contactus

[Cleoriff]

NB I notice you have nother thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Desperatly-trying-all-day-both-in-two-stores-ph...

Maybe they should be merged. (Same requested)

[jonsie]

They should be open until 9.00pm, I have a feeling they stop taking new calls for the last hour due to the number of people waiting. Although they maybe changed their hours or forgot to put their clocks forward. Either way it ain't right! 

[Anonymous]

That is the worst thing you can do is cancel the DD. You will likely have a default on your credit score & will find it hard to apply for other contracts 

[Curr946]

Funny, because anytime I call O2, I get through fairly quickly. Not the fastest, but certainly doesn't take me all day 😉

Anyway enjoy your new network. Just check the signal before you move.