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Delivery driver wont let me have the phone

Flodog
Level 1: Joiner
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on ‎24-06-2024 15:25

on ‎24-06-2024 15:25

Hi, 

 

I ordered a new phone, the delivery driver turns up and asks for the code from DPD. DPD have not sent me a code, he tries to resend a code to my phone. Unfortunately the number he has to send the code to is the phone I am replacing that has a broken screen so I cannot see anything, anyway he says I cant have the phone and I should call DPD. Which would be fine if I had a delivery ref number from DPD to actually chase with them. 

This happened to anyone else?

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MI5
Level 94: Supreme
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on ‎24-06-2024 15:30

on ‎24-06-2024 15:30

@Flodog 

Put your sim in any other phone to receive the code.

It's O2's responsibility to rearrange delivery Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎25-06-2024 09:16

on ‎25-06-2024 09:16

Similar @Flodog - o2 have a new security policy about sending the number on the account a text.

We had been told it was paused, but seems like it is back on.

https://community.o2.co.uk/t5/Tech-Support/Phone-delivery/m-p/1726039#M49513 

https://community.o2.co.uk/t5/Discussions-Feedback/Delivery-Pin-Code-Utter-Shambles/m-p/1726038#M132...

https://community.o2.co.uk/t5/Welcome-News/Introduction-of-DPD-PIN-Code-for-O2-Deliveries/m-p/161902...

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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