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Declined debit card

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Nettytabs
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on ‎07-07-2022 11:54

on ‎07-07-2022 11:54

Why is it so hard for 02 to get this issue sorted. I’ve tried 4 different bank cards all with money in and each one is decline. Sort it out!! How can I get my bill paid my daughter is abroad and is at risk of being cut off!!! 

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MI5
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on ‎07-07-2022 12:01

on ‎07-07-2022 12:01

@Nettytabs 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎07-07-2022 12:01

on ‎07-07-2022 12:01

@Nettytabs 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nettytabs
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on ‎07-07-2022 12:03

on ‎07-07-2022 12:03

Thank you. It really shouldn’t have to be this difficult!! 

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Nettytabs
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on ‎04-08-2022 14:38

on ‎04-08-2022 14:38

Carrying on this thread as I started it. So today it’s letting me pay the device plans all 3 of them via debit card. The minute I try to pay the airtime with the same debit card it says payment failed!! Any ideas?

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Bambino
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on ‎04-08-2022 14:52

on ‎04-08-2022 14:52

@Nettytabs You'll need to speak to Payment Management again. If you want to avoid future issues like this you should set up Direct Debits for the accounts.

I DO NOT WORK FOR O2



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Nettytabs
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on ‎04-08-2022 14:54

on ‎04-08-2022 14:54

I’ve just reset the DD’s but has to pay this one manually. Thanks for the advice 

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