Charged £4.73 for no reason

[Anonymous]

i have recently just started an O2 contract and when looking at my data usage I seem to have already incurred an extra charge of £4.73 for a group message I sent out telling people of my new number? There were no images, no emoticons, just a simple message. Why have I been charged so much for this? I'm supposed to have unlimited sms messages.

[Cleoriff · Accepted solution]

Hi @Anonymous

You will be charged for group messages as well as MMS. Have a look at this thread

http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

Group Messages

Another popular way of sending an MMS unintentionally is by sending a group message.

O2 recommends that you send group texts in batches of five recipients to prevent this.

[adamtemp64]

This is very common 

this help guide by @MI5 should explain http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

[jonsie]

Try speaking to customer service.  If you get a sympathetic adviser he/she may well refund you.

[Anonymous]

Just happened to me also, £5 extra on top of my bill for something I already pay for. Pathetic way to run a company.

[Cleoriff]

---

@Anonymous wrote:
Just happened to me also, £5 extra on top of my bill for something I already pay for. Pathetic way to run a company.

---

No...you don't pay for MMS or group messaging. Your text allowances only cover SMS

[Anonymous]

I pay for unlimited text messages, when I send out a group message with text in it I expect my unlimited messages in text to cover that.

[adamtemp64]

Unfortunatly it is all in the t&c at the bottom of the page

Relevant excerpt below

3.1 Subject to these Tariff Terms, inclusive messages on Pay Monthly tariffs can be used for texts (meaning individual SMS) sent in the UK to UK mobiles or tablets that are capable of receiving texts, from your SIM card for private and personal purposes. You may not be able to use your inclusive text allowance if you are using a device or tablet that cannot send or receive standard network text messages, so please check device specifications before buying. Text messages sent to multiple recipients may be classed as MMS or use a data allowance depending on device functionality.

[Cleoriff]

---

@Anonymous wrote:
I pay for unlimited text messages, when I send out a group message with text in it I expect my unlimited messages in text to cover that.

---

If you send to less than 5 it will be covered.....Any more and it wont....

[Anonymous]

That help thread is sooo helpful !
Thanks for the great advice guys