Change of Direct Debts

[ClaraLee]

I can't use your function of "bills and current charges" when i press the button, need to login again and again, finally showing  me "Oops.  We've had problems fining your account....".  So I can change the detail of direct debts account.  I'm very frustrated to unuseful website and apps services.  Please help me to fix the problem.

[MI5 · Accepted solution]

@ClaraLee 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[ClaraLee]

I called payment department yesterday, but still no response, only said need to use the app or website to change your details.

[MI5]

@ClaraLee 

That only works for customers on the new 360 billing platform.

Call them again. Eventually you'll get someone who knows what they are doing.