Change my mind

[Sam_17]

Hello i need help on how to about returning my sim which was delivered yesterday. Due to un-avoidable circumstances i will not be able to proceed with the contract. How do i return the sim?

[Sam_17]

...to go about**

[Bambino · Accepted solution]

@Sam_17 At the moment you have 14 days to change your mind. Take a look at this link. Look in the FAQ section: https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

All numbers available to contact O2 are here: Guide: Coronavirus Community Help and Support 

Use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Sam_17]

hiya i managed to contact the o2 regarding my sim contract that i recieved on 1st of November 2020, but im still windering how i arrive to £288.5 after holding o2 sim for 3 days without using it..it just arrived on 1st november 2020 and 3rd november 2020 i called to end the sim contract. i had not even unsealed the line!

kindly help me out because 288 pounds is alot for three days of unused sim, it doenst add up!

with thanks 

sam

[MI5]

@Sam_17 

Sounds like they've done a cancellation rather than a change of mind process.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.