on 05-12-2021 22:26
Hello, I have been an O2 customer for a while, we have a family deal. Recently when I added my husband for a new phone, as part of the deal, I also got a Samsung tablet with a phone number, for myself. I have had it for less than 6 months and I truly hate it, it’s got lots of defects, I spent hours with Samsung to try to fix it, it’s just a bad tablet. I would like to cancel it, return it and stop paying it. Is it possible, or may I stuck with for the rest of the contract?
TIA!
Solved! Go to Solution.
on 05-12-2021 22:29
Your only option is to send it in for repair.
You can pay it off in full and cancel the airtime but there's no free way out of it.
on 05-12-2021 22:29
Your only option is to send it in for repair.
You can pay it off in full and cancel the airtime but there's no free way out of it.
on 05-12-2021 22:32
You need to send it for repair, preferably to Samsung
After 6 months you cannot return it and will need to pay off he remaining fees