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Cancel SIM ONLY contract

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Bennett
Level 1: Joiner
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on ‎23-04-2019 23:18

on ‎23-04-2019 23:18

Would like to cancel my SIM ONLY contract as I did it as an upgrade and would like to upgrade my phone instead.
Thank you
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MI5
Level 94: Supreme
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on ‎23-04-2019 23:26

on ‎23-04-2019 23:26

@Bennett there's no need to cancel your SIMO.

Providing your credit score is good, you can upgrade to a refresh contract at anytime you like, but you may have to wait for 3 months if your credit score isn't so good.

Best to call customer services on 202 or call into your local o2 shop to check on your options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152365 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎23-04-2019 23:26

on ‎23-04-2019 23:26

@Bennett there's no need to cancel your SIMO.

Providing your credit score is good, you can upgrade to a refresh contract at anytime you like, but you may have to wait for 3 months if your credit score isn't so good.

Best to call customer services on 202 or call into your local o2 shop to check on your options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎24-04-2019 13:22

on ‎24-04-2019 13:22

Hi @Bennett, and welcome to the forum Wave

 

If you need any additional help with your upgrade, please do let us know! I'd love to hear as well which exciting new device you're thinking of getting slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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