Calls , internet issue in Brighton area

[Anonymous]

Hello,

Since 15 of January, I can't make any phone calls or receiving. Texts are working sometimes. Mobile internet is not working at all. My phone is showing signal ok. Its not only my mobile, my wife has the same issues so as my friends who live in this area (BN3 + at least 2-3 miles)

I checked on your status website my postcode and this is what it's showing, but this is now second week and nothing has happened to resolve this problem. Please advise.

Thanks

Jakub

[MI5 · Accepted solution]

The network team will be working on it. You won't get any ore updates until the issue is fixed.

[adamtemp64]

Many things can delay a mast fix and o2 never comment on it.

Just keep checking it and when you regain service contact o2 and see what they can offer if anything

[Anonymous]

I've had similar problems in Hove. I can use the internet and get texts - altho there have been delays and failed sends.
Right now I have no O2 signal at all.

[perksie]

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@Anonymous wrote:
I've had similar problems in Hove. I can use the internet and get texts - altho there have been delays and failed sends.
Right now I have no O2 signal at all.

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Assuming you've tried cleaning the sim and restarting the phone, if no faults show here using your full postcode:

http://status.o2.co.uk/

report it to O2.

[Anonymous]

Thanks perksie... It looks like the mast? is still down
Live results for BN3 xxx

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:02 (refreshed hourly). Recent faults might not show yet.


Normal coverage for Voice, Text and Email (2G)
Good indoors and outdoors.
Normal coverage for Mobile Internet (3G)
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (3G900)
Good indoors and outdoors. Good for mobile broadband.

[MI5]

I'm guessing that Brighton & Hove may be related to the same mast issue or a weather issue in the area. I suspect there will be many more than just the 2 of you so far with issues.....

[Anonymous]

yes - my pal who's also on O2 is having probs too.
cheers

[perksie]

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@Anonymous wrote:
Thanks perksie... It looks like the mast? is still down
Live results for BN3 xxx

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:02 (refreshed hourly). Recent faults might not show yet.

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At least you know they're aware of it and will be getting it fixed.

[Anonymous]

Yes! iam in Hove an have had not signal since then.  I have complained just to be spoken to very rudly.  Did you get any information or compensation info?  I run a bussiness from home so this is killing me!