Solved: Call signal dropping out everywhere

Emski82 · ‎11-08-2019

Hi sorry if this has been asked before but I can't seem to find an answer.
Over the past 3 months the signal strength for calls on all 3 contract mobiles our family has, has been dropping. We can be in our home (always had good signal here), driving to work on Bluetooth, at work...the signal is just terrible...constantly dropping out leading to 6 and 7 attempts at recalling each other to finish a conversation.
We have restarted phones checked software etc and nothing has changed. Does anyone have any advice please as I am lost on what to do??

MI5 · ‎11-08-2019

@Emski82

Download the My Network app.

You can check network status and report any issues from it https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-08-2019

@Emski82

Download the My Network app.

You can check network status and report any issues from it https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-08-2019

Also check your area postcode here

https://status.o2.co.uk/

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎14-08-2019

Good morning @Emski82, how are you getting on with this issue?

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