Solved: Bluelight airtime discount disappeared

Lou-j · ‎08-03-2022

Is there a cap on how long you can have the bluelight airtime discount?

ive been on my current plan two years, paid off the phone but this months bill has just arrived and the bluelight discount on airtime is missing?

MI5 · ‎08-03-2022

@Lou-j

Check the bolt on in your MyO2. It will show the expiry date which is usually for the minimum term of your contract, so now you have reached that, it will probably have expired.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj · ‎08-03-2022

As far as I know it should stay on the airtime until you upgrade or cancel the contract @Lou-j

See if there is any information in the link below.

Guide: O2 Open & Friends and Family discounts - How to sign up

If that doesn't help then I suggest contacting customer services - you can do this on social media if you have that; Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎08-03-2022

@Lou-j

Check the bolt on in your MyO2. It will show the expiry date which is usually for the minimum term of your contract, so now you have reached that, it will probably have expired.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎08-03-2022

@MI5 wrote:

@Lou-j

Check the bolt on in your MyO2. It will show the expiry date which is usually for the minimum term of your contract, so now you have reached that, it will probably have expired.

I stand corrected.

Can you just re-apply for the discount or do you need to take a new deal @MI5 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎08-03-2022

You can only reapply if you upgrade or change something like going to simo @gmarkj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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