Billing gone up £4 with no Notification

Gemma7 · ‎14-04-2020

My device plan has just come to an end. For my air time plan it’s normally roughly £17. To have an email set today regarding my next bill and you have taken this up to nearly £21. I want to know the reasons for this and since I’m paying an extra £4 I take it you have gave me something in return?

MI5 · ‎14-04-2020

@Gemma7

Check your MyO2 for explanation http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gemma7 · ‎14-04-2020

I feel like this is poor customer service from o2. We are on lock down so haven’t really been thinking about a new phone but didn’t think o2 would rip me off either. This should be something that is kept the same untill I look a new deals

Gemma7 · ‎14-04-2020

I thought this was a chat with one of the agents?

Cleoriff · ‎14-04-2020

@Gemma7

There would have been the annual RPI added but it wouldn't have been £4.00

https://www.o2.co.uk/prices

Veritas Numquam Perit

MI5 · ‎14-04-2020

No it's not, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gemma7 · ‎14-04-2020

Thanks. I’ll try and get hold of one of the agents if I can in the morning. probably the best thing to do to find out what’s going off. Thanks again.

MI5 · ‎14-04-2020

Live chat not working currently.

You need to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-04-2020

Have you actually looked in My O2 for a breakdown to see what the charges are for?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gmarkj · ‎15-04-2020

Did you have a discount that expired? Or was the tariff and phone prices not the way round you expected @Gemma7?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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Billing gone up £4 with no Notification

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