Billing address change

[BillingAddress]

My address recently changed but my bill came under the old one. Can my most recent bill be reissued with the correct address as I need the bill as proof of address?

[Cleoriff · Accepted solution]

Hi @BillingAddress 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call