Billed for airtime I’ve not used

[Hvpoppy]

I’ve just received my bill which says I’ve used just over £40 of airtime which isn’t on my plan, as far as I’m aware I haven’t…..can’t find any way of speaking to a human but am not paying until sorted

[MI5 · Accepted solution]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

@Hvpoppy

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Hvpoppy]

Thank you, trying to get through to them at the moment is nigh on impossible, not recognising any of my security answers!, is this because they’ve joined with Virgin I wonder….think I will be leaving O2 at the end of my contract

[MI5]

@Hvpoppy 

You can reset your security word in your details in your MyO2