Bill

[Louise150860]

I had a message to say my bill was going to £29 ish but my bill is for £71 can you tell me why? 

[TallTrees]

You should be able to see charges in MYO2  @Louise150860 

If not there....

We are a customer based community so we don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

[Oxonian]

A warm welcome @Louise150860 to this O2 customer to customer community. 

You might be able to resolve your question by checking in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the social media teams will be on hand, just send them a message :-

Facebook : https://o2uk.co/O2CFB

X (Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

[MI5]

@Louise150860 

You can get in touch with Payment Management team on 0800 902 0217

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