Bill

[Lou2122]

I thought I had paid off my contract for the phone 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[TallTrees]

Hi there very sorry to hear your difficulties  @Lou2122 

and welcome to the o2 Community forum 

You need to contact O2 customer services here 

Guide: How to find help & contact O2 

OR you can leave a message on social media 

HERE 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)