Bill

SachaBoyd · ‎22-12-2023

I’ve paid bill and services are turned off??

MI5 · ‎22-12-2023

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call if you have to Guide: A Guide to Skype

Guide: My O2 - Bills section

Guide: How to Pay Your Bill (Airtime & Device Plans)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-12-2023

@SachaBoyd

It can take 48 hours for payment to clear O2's account. If you've only just paid, that time will probably be longer as the long Bank Holiday weekend is upon us.

If you want to avoid problems like this in the future, set up a Direct Debit when you call Payment Management.

I DO NOT WORK FOR O2

MI5 · ‎22-12-2023

No guarantee of success with a DD either these days it would seem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JK123 · ‎22-12-2023

@SachaBoyd By any chance was your Direct Debit paid on 20th December?

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