Bill not reduced after device plan settled

Michelle6 · ‎18-05-2020

My device plan has been settled, but my bill has not reduced. My tariff is around 18 pounds a month but my bill is still at 24 pounds per month. I haven’t bought any extras or bolt ons. I’m on 02 refresh pay monthly

MI5 · ‎18-05-2020

@Michelle6

We can't access accounts on here so you'll need to call customer service Guide: Coronavirus Community Help and Support

The number ending in 4005 is best to try first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-05-2020

@Michelle6

It should show the difference on next months bill.

However, if you have any concerns then contact O2 on ANY of the numbers in this guide.

Guide: Coronavirus Community Help and Support

0800 587 4005 is the best number to try.

Veritas Numquam Perit

LukasB · ‎21-05-2020

Hey @Michelle6 just checking if this is sorted or if you need further assistance with this issue?

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