Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My phone has stopped being able to make calls or receive voicemails

My phone has suddenly stopped being able to make calls or receive voicemails, it’s as if my mobile network has stopped working but I have full signal, I don’t know how to fix it

New phone but can't access old number

Hey x I'm hoping someone can help me. I have a new contract with O2 and have been sent a new sim, but i'd like to keep my old number. I can't get hold of anyone to help me... I've done a "sim swap" will that do the trick? Sorry if this is a really si...

Contract ends - how long before should I use PAC code?

Hello, my 2 year contract ends/renews on the 18th June, but I want to cancel it. I know I must use the PAC code to transfer my number, but when do I do this? Is the day before okay? Obviously I wanna get a full month's use before transferring to anot...

IMIE

My phone will not turn on. It is insured but I need my IMIE number to make a claim. How do I get the IMIE when the phone will not start?

My bill

I’ve just looked at my o2 account and noticed my bill is going to be higher this month a was wondering if a could pay it off over the next 2 month as I’ve just moved and can’t afford to pay it off full in one go

Resolved! Canceling my contract

I would like to cancel my contract please.I have tried ringing for hours from my mobile and also using the other number whilst at work. I have not managed to talk to a single person yet.My 18 months are up so it is time to go. I dont want a new phone...

Pay monthly Contract - no sim

is it possible to take a pay monthly mobile and not take a sim as I already have one?

Bill not reduced after device plan settled

My device plan has been settled, but my bill has not reduced. My tariff is around 18 pounds a month but my bill is still at 24 pounds per month. I haven’t bought any extras or bolt ons. I’m on 02 refresh pay monthly

Resolved! Number change

I gave a worker via chat ( over a week ago ) my PAC code to have my number changed, after using the form online and nothing happening. I received a text of my port date for it to be changed and on the day (12th) my number did change and I reset my ph...

Resolved! Choose the wrong colour on my upgrade

Dont know if this the right board. Hello can I somehow edit my order before it ships

O2

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