Bill Pending for 4 days.

[miri123]

Hi, 

I paid my bill via the app 4 days ago (as I have done for the last 6 years) and it is still pending in my bank. I have contacted my bank and they said there are no issues their end and O2 need to claim the payment. 

I contacted customer service and they said they see the payment is pending and payment management need to process it.

i called payment management as advised they are saying they can’t see a pending payment their end so can’t process it. 

my bill date is tomorrow. 

are there any staff members here who can help me? I suffer with crippling anxiety and this is causing me no end of mental health issues. Please can someone help? 

[Cleoriff]

@miri123 

This is a community forum, made up of members like yourself. No-one from O2 will see your post.

You need to talk to payment management

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[miri123]

Did you read my post? I contacted them already. 3 times and they say they can’t see the pending transaction. 

please can you tag a member of staff here? 

[Cleoriff]

@miri123 

I DID read your post but there is no member of staff to tag.

You could ask your bank to withdraw payment as it's pending and make another one...

OR

Contact O2 on any of these numbers

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Enlli]

You are not the first to complain on here there have been several

Problem is obviously O2's end

[miri123]

I’ve seen others with the exact same problem and I’ve seen people members of staff. 

[MI5]

@miri123 

The account advisors we had on here have now gone unfortunately.

There is no one available to us anymore, sorry.

As advised, you will just have to keep trying to contact O2.

If you can get a payment trace from your bank, it may help O2 in tracking down your payment.

[miri123]

My bank won’t do anything, they are saying it’s on O2 end. 

[MI5]

@miri123 

I didn't suggest your bank did do anything.

I suggested you get a transaction number from them to assist O2.

[miri123]

Yes I saw what you said. The bank will not help me.