Been waiting for my number to be transferred for 6 days now

[CarlH]

So on wednesday I got a new phone and instantly requested to have my old number transferred to the new sim (O2 to O2). I heard it takes 24 hours to complete so on Thursday I just held out and waited, it came to Friday and it still hasen't been transferred so I jumped onto the live chat to chase it up and was told it is still pending and WILL happen within the next 24 hours, lo and behold it didn't happen. I asked again on Monday and for the third time I was told it is still pending and will happen within the next 24 hours. Shock it is now Tuesday and my old number still hasen't transferred. How long exactly am I supposed to wait and is there anything I can do to speed this process up? It's been 6 days since I got this phone and I more or less cna't do anything with it

[Cleoriff]

It will have been delayed due to the BH weekend @CarlH 

However I will ask one of our community managers to help you out here @EmilieT ?

[Bambino]

@CarlH Live Chat and reality are separated by a large gap. Hopefully community admin can help you get the process completed.

[CarlH]

Well after yet another conversation with the live chat guys, I've been promised that it will be 100% be sorted within the next 4 hours. Let's see how that goes

[jonsie]

Do yourself a big favour and call them

Guide: How to find help & contact O2 

[EmilieT]

Good morning @CarlH, I was wondering whether it was all sorted now or if you needed some more help with this? It'd be fantastic if you could let us know 

Thanks @Cleoriff for the mention, and @Bambino & @jonsie for the advice!