I have been happily receiving automatic top-ups of £10 to my phone every time it got below £5.
Suddenly that stopped.
Went to store. They topped up phone with £10.
Chatted on O2 site - they said top-up was ok try bank.
Nothing wrong at bank.
Set up new top-up.
Email from O2 said they cancelled new auto top-up as there already is a top-up in place.
Chatted on O2 site - they checked my auto top-up and as requested, changed the amount to £15.
Phone still does not receive auto top-up.
I have a zero balance.
What next?
