Arrears and enforcement letters all received in one day.

[Calum_pye]

So, I've just got in from a 12hr shift and I cannot even come close to expressing how close to a panic attack I am right now. 

I received 4 individual letters all on the same day, all 4 dated the 9th of April. Stating that I am in arrears and enforcement action was being taken . 

This is the first time I was made aware of this. 

No emails, no phone calls, no text messages, NOTHING. 

One letter says I have until the 24th of April to repay then another saying that it's been forwarded to collection agencies, requiring full repayment and termination of contract. 

I cannot even state just how angry, anxious, and beyond upset I am. 

I have been a (stupidly) faithful O2 customer for my entire time having my own phone, I have had my own fair share of issues. But this is truly it. 

[Bambino · Accepted solution]

@Calum_pye You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support