Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Where do I find my Xbox game pass charge ?

Hey, I set up my Xbox game pass to be charged from my 02 account but I can’t find anything on my bill on in the app to show this payment. Where would I find this ?

Resolved! Pay Monthly in Italy

Hi, I am using my Pay Monthly Samsung s21 in Italy for approx 3 weeks. Can anyone inform me of anything I have to do to save charges? My contract is unlimited mins, unlimited sms and 40gb data. Thank you for any help.

Resolved! Cancel

I want to cancel don’t have access to the number and I live in Australia now

Resolved! Misinformed about Early Termination Fee

I purchased a Virgin deal that came with an O2 sim. I was told that i could cancel within 42 days and not receive and early termination fee. I phoned O2 within this time period to cancel the contract as the service I was receiving was almost unusable...

Resolved! Monthly payments

Need to discuss my monthly payments

Resolved! Price increase

Why has my bill increased by 17%?

Resolved! device plan

pay off my device plan

Resolved! Free Headphones with updgrade

How do I collect my free gift that came with my upgrade?

Resolved! Apple music 6 months free

How can I check if my 6 months free apple music membership is active

Dhl delivered device to wrong address

HelloI need help! I ordered my partner a new device on o2 as her contract on vodaphone had expired and her current device was failing. I ordered the new device on the 19th of March, and it was suppose to be delivered on the 20th of March however DHL ...

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