Airtime charges outside your plan

[lucy24]

why am i getting charged for Airtime charges outside your plan , i dont know what this means or why i am getting charged for it

[TallTrees · Accepted solution]

Hi @lucy24 

Welcome to the O2 Community Forum.

You need to talk to the o2 Customer Services, we are unable to access accounts from here.

Contact:

Guide: How to find help & contact O2 

[Cleoriff]

All info is here Guide: How does O2 Refresh work? 

You pay for the phone and the airtime ie what you use.

If you are disputing the amount then you need to contact O2 on 202 or

 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@lucy24 

This looks like something you’ll be able to do or check in the My O2. If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks

This is what is included in your allowances Guide: Your Allowances - what is and isn't included 

Anything outside of this is charged extra and will show on bill as charges outside of airtime allowances.

How to view bill detail Guide: How do I get to the 'Download Bill' page?