Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using my top up for rolling plan

Hi, I topped up my balance today thinking my rolling plan would automatically come out of this, but it hasn't? Can you possibly help me with this, please?Many thanks.Hayley.

Resolved! new sim card

Hi, please can i order a replacement sim card?

Resolved! Appointment

please make me and the wife an appointment for the O2 shop in Orpington on Monday morning 24th July 2023

Resolved! age restriction

need my age restriction removed from my account

Resolved! Pay my bill

I need to pay my bill but phone is cut off and can’t access anything to pay it

Resolved! Gifting Watch5 pro

I've just got the Watch5 pro and got it as a gift for my partner. She wants to connect it to her phone ect with the phone number she's already got and use it seperate to my account. Obviously the esim is in my name etc. How do i remove it from the wa...

Device replacement has gone a bit wrong

Hi, Has anyone had issue when returning a device for replacement due to a fault. Recently, I had to return a brand new Sony Xperia 1 V in Khaki, that developed a screen issue within hours of me powering it on. Sent this back for replacement as advise...

Resolved! Free earpods

I have purchased the Samsung galaxy s23 with free earpods over a month ago but still didn't receive the code for claiming it. Any ideas how can I get them? Many thanks

Resolved! I need to change bank details including the name

I need to change bank details including the name

Data allowance not accurate on phone

My data allowance is 12GB but on my device it states that the max is 5GB and that I have now used up my allowance despite still having 7Gb remaining. Can you help with this?

O2

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