So my old o2 contract ran out last month, and I took out a new contract because it was cheaper.
I now want to link my new contract to my old o2 account so that I can access it on myo2.
I phoned o2 and they said they that they can't do this because my email address is already in use and that I would need to create a whole new email address to access my new contract on myo2.
No merging is possible whilst the Virgin migrations take place.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Not until everyone has been migrated from Virgin Mobile / been migrated to the new billing system... so all we can say is how long is a piece of string...
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Is there an eta of when this will be possible again? I really don't want to create a whole new email just to access myo2
We're told 50% complete roughly so only a guess, but another 6 months at least @lmthrn
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
