Solved: Re: 4g is being displayed, but I cannot access the...

Anonymous · ‎12-12-2017

Hi,

I used up all my data for November. My data was reset on the 1st of December. However, since then I have not been able to used the internet (since December 1st) without being connected to the WiFi. Data is enabled, and 4g is displayed. I have tried switching everything on and off etc already. Please help.

x

MI5 · ‎13-12-2017

Check your MyO2 to see if your data has reset yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-12-2017

@Anonymous wrote:
I have tried switching everything on and off etc already. Please help.

Do you mean you have turned the phone off and back on again?

A simple reboot usually fixes this issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-12-2017

If that doesn't fix it you will need to call customer service.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎13-12-2017

Hello @Anonymous did the reboot help get your data working again?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎13-12-2017

The reboot didn't work, no. 😞

MI5 · ‎13-12-2017

Check your MyO2 to see if your data has reset yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-12-2017

Please give @MI5's suggestion a go @Anonymous and let us know the results.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎14-12-2017

Apologies! I had thought it reset on the 1st, but I was wrong! It resets tomorrow. Thank you so much!

MI5 · ‎14-12-2017

That’s what I thought.
Oh well, at least you know why now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-12-2017

Glad you figured this one out @Anonymous!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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