Solved: Re: international call charge. Receiving call from...

me6 · ‎31-03-2021

Hello,

I am on O2 payg classic. Just the standard account. No add ons.
I am abroad, in Portugal.
What will I be charged to receive a call on my O2 mobile from someone calling me who is in the UK.
I'm aware of the charges for me making a call. Found plenty of info on that!
Did a search but can't find the answer.
Thanks.

MI5 · ‎31-03-2021

@me6

There is no extra charge for using your phone in any way at all in the EU as long as you stay within your allowances.

http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-03-2021

@me6

There is no extra charge for using your phone in any way at all in the EU as long as you stay within your allowances.

http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-03-2021

It's a classic account so won't there be charges receiving calls?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎31-03-2021

No, not in EU, it's the same as being in UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-03-2021

Scarch that, just checked

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

me6 · ‎31-03-2021

I remember that it was about a pound a minute to receive a call. That was a few years ago though and must have changed.

Thanks for the replies.

MI5 · ‎31-03-2021

@me6

It changed on 2017 when the rules on EU roaming changed.

https://www.o2.co.uk/help/pay-as-you-go/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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