charged for unsent texts

[stewart]

my phone says texts not sent but o2 chat says they were. Why can't I access my usage to see what it says ?

[jonsie]

This information isn't available in My O2 unless you have a specific number of texts as an allowance.

Precede each text with *0# in the text body to get a delivery report

www.o2.co.uk/myo2

[MI5]

@stewart The only way on PAYG is a subject access request which will cost you £10.00 

Have you checked with recipient to see if text was delivered?

[Anonymous]

Did you have full signal at the time the messages were sent. Sometimes messages will not send & a red marker or undelivered message will appear 

[madasaf1sh]

Just to point out a Subject Access Request is now free under the GDPR regulations, and can take upto 40 days to be provided.

[stewart]

1. made a subject access request to O2 on 2nd April, no reply not even an acknowledgement.

2. not going to spend more money and time trying to find out if message was received (problematic anyway as texts sent to BBC)

3. My phone still showing messages as unsent

Would like to know WHY this info isn't available in my account, surely it's not not efficient for O2 to waste time to respond to subject access requests

[OliveTree]

This has just happened to me, which is why I found your post. 

I tried to resend the message four times, each time it said it hadn't sent and each time O2 charged me. This time it was also to the BBC, like yours. 

It has happened before when I sent a chargeable message to someone (MMS), and in fact it has happened every time I send a message that isn't included in my bundle. I am charged but the message doesn't send and isn't delivered. 

[Anonymous]

The best people to help you with this is o2 customers services. You can call them via your mobile, call 4445 if it's Pay & Go, and 202 if it's Pay Monthly. Hope this helps.