Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Replacement sim does not work (Pay and Go)

I lost my phone. Ordered a new sim and the correct sim was finally sent. They said it was sent 'pre-activated' (I'm currently outside of the UK). I put the sim in my new phone, nothing. It doesn't have any service, no texts are coming through. I can'...

Top up not allowing you to top up by card

O2 have suddenly stopped me from topping my account up by bank card. Has anyone else had similar experiences?

App not showing account

Hi there.I just transferred my old phone number to a new pay as you go SIM, but now the O2 app is not working properly.It is saying "something went wrong" instead of showing my account details.Can you help me please?Thanks.

Resolved! 118402

Hello, I've got 118402 as the number for 02's Directory Enquiries on my SIM card. I don't use it much but just want to know how much it costs? Are there any decent cheaper alternative Directory Enquiries numbers that you recommend? 118402 was suppose...

Resolved! rolling plan vs big bundle plans explain

Hi I am on the £10 big bundle which auto tops up each month taking £10 each month from my bank account to restart a new month allowance and i was thinking of changing to the £10 rollover plan. But reading the details I can't see the difference betwee...

Bolt on

I want to remove my bolt on - but it won’t let me. How do I do this?

Resolved! Top up

so I topped up £10 but it says my balance is 0. you gave me the £10 data Big Bundle which only lasts for 1 month. I want £10 of credit that will last indefinitely until I use it all up. This is for my Dad who will only use mobile once in a blue moon ...

Resolved! £30 Big Bundle Sim

I purchased a £30 Big Bundle sim on eBay though did not top it up first with £30. Instead, I topped it up with £10. I purchased a bundle for £5 after changing the bundle. It has a credit on the account but it will not allow me to call or receive a ca...

Resolved! SIM card- misselling pay as you go ,

Hi, I have been waiting on the phone for hours to talk someone. can someone please call me ? I bought pay as you go SIM card . Main reason I move to o2 is that Switzerland is in EU countries. I had 10 pound loaded. Which in promotion supposed to give...

Resolved! Invalid sim message

hi! i've just gotten a payg sim from o2, with a tariff on it & all works completely fine when using with my iPhone 12. however, the plan was to use this sim with my Nokia 6700, which works fine with other sims but apparently not this one. upon turnin...

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