Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51871 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26294 Views
  • 19 replies
  • 2 kudos

Resolved! rolling plan vs big bundle plans explain

Hi I am on the £10 big bundle which auto tops up each month taking £10 each month from my bank account to restart a new month allowance and i was thinking of changing to the £10 rollover plan. But reading the details I can't see the difference betwee...

LooBerry by Level 1: Joiner
  • 3815 Views
  • 2 replies
  • 0 kudos

Bolt on

I want to remove my bolt on - but it won’t let me. How do I do this? 

Resolved! Top up

so I topped up £10 but it says my balance is 0. you gave me the £10 data Big Bundle which only lasts for 1 month. I want £10 of credit that will last indefinitely until I use it all up. This is for my Dad who will only use mobile once in a blue moon ...

Resolved! £30 Big Bundle Sim

I purchased a £30 Big Bundle sim on eBay though did not top it up first with £30. Instead, I topped it up with £10. I purchased a bundle for £5 after changing the bundle. It has a credit on the account but it will not allow me to call or receive a ca...

Tonnio by Level 1: Joiner
  • 656 Views
  • 4 replies
  • 0 kudos

Resolved! SIM card- misselling pay as you go ,

Hi, I have been waiting on the phone for hours to talk someone. can someone please call me ? I bought pay as you go SIM card . Main reason I move to o2 is that Switzerland is in EU countries. I had 10 pound loaded. Which in promotion supposed to give...

Darcy3 by Level 1: Joiner
  • 507 Views
  • 2 replies
  • 0 kudos

Resolved! Invalid sim message

hi! i've just gotten a payg sim from o2, with a tariff on it & all works completely fine when using with my iPhone 12. however, the plan was to use this sim with my Nokia 6700, which works fine with other sims but apparently not this one. upon turnin...

lilyyyy3 by Level 1: Joiner
  • 1521 Views
  • 11 replies
  • 0 kudos

Rolling plan

I've been using the PAYG rolling plan for a while now without any problems, but this month (February) the money has been taken from my bank but the tariff hasn't updated, so I'm being charged for calls and messages. What can I do???

TC64 by Level 1: Joiner
  • 426 Views
  • 2 replies
  • 0 kudos

Proof of usage issues

I am also having same problem to obtain proof of usage. I contacted support team many times but they are giving frustration no result. Could please help me sort this out?

Resolved! Required proof of usage

Hello team, I am trying to get proof of usage from last 1 and half month. I called o2 customer service many times but they are not giving proper answer and sometime they have hang up the phone as well. I visited o2 center where they asking to contact...